Refund policy

Effective Date: 13th October 2025

Bolsavira - A Venture By DesireO, where each product is crafted with precision, elegance, and care. Every item undergoes a detailed quality check before dispatch to ensure you receive only the finest.

Please read this policy carefully before making a purchase.

1. No Return or Refund Policy

  • All purchases made on www.bolsavira.com are final and non-refundable.
    We do not accept any returns or issue refunds once an order has been delivered.

    We encourage all customers to carefully review product details, dimensions, and images before placing their order. Our customer care team is always available to answer any questions regarding material, color, or size prior to purchase.

2. Exchange Policy (Applicable Only for Defective or Damaged Items)

We understand that, on rare occasions, an item may arrive with a manufacturing defect or physical damage. In such cases, we offer an exchange for the same product, subject to the conditions below:

  1. You must notify us within 7 (seven) calendar days from the date of delivery.

  2. The product must be unused, with all original tags, dust bags, and packaging intact.

  3. You must share clear images or an unboxing video showing the defect or damage.

  4. Once verified and approved, we will arrange an exchange for the same item.

Requests submitted after the 7-day window or without proper proof of damage will not be accepted.

Important: Products that fail to meet the above conditions will not be eligible for return or refund, and will be sent back to the customer at their expense.

3. No Exchange in the Following Cases

  • Minor color, texture, or finish variations (due to screen display or lighting differences).

  • Damage caused by mishandling, improper storage, or use.

  • Products that have been used, washed, or tampered with.

  • Products purchased under sale, promotion, or discount offers.

4. Exchange Process

  1. Contact us via email or WhatsApp within 3 days of receiving your order.

  2. Include your Order Number, Full Name, and clear images/videos of the defect.

  3. Our team will verify the issue and guide you through the pickup and replacement process.

Once the defective product is received and inspected, the replacement will be dispatched promptly.

5. Contact Us

For any questions or concerns regarding returns or refunds, please reach out to us at:
📧 bolsavira@gmail.com
📞 9910807573
🌐 www.bolsavira.com

6. Contact Us

At Bolsavira (A Venture By DesireOn), we take pride in the craftsmanship and quality of our products. While we do not offer returns or refunds, we remain committed to resolving any legitimate quality issues promptly through our exchange process.